739. Newport News Behavioral Health
Newport News Behavioral Health became known to the general public when a teenager died there in 2018. An investigation is ongoing to determine whether the death was caused by neglect.
It seems that the center is run putting profit before care
One parent wrote:
Literally THE WORST!!! From the beginning, to the end!! My child was checked in Tuesday night, I call on Wednesday afternoon to check on her and they’re unable to tell me anything “because they haven’t seen her yet”. Really?? She’s been there over 12 hours and no one has seen her?? Hmmm. THEN I GO to the facility on Friday and ask to talk to the counselor. She comes out looking clueless. She literally asked why I was there and what I wanted to know from her. Really??! I responded with “you’re the counselor??? I would think it would be a STANDARD question of parents asking how their children are.” How is she adjusting? How is she feeling?
Every time I called during the week she was there chaos greeted my calls. No one has a clue and apparently “so busy”. BTW… my daughter told me they only had SIX patients. Really??!!! Busy?? Ok.
Then to top it off out processing was just as bad. Some random lady who hadn’t even worked my daughters case greeted me, had me sign papers and rushed me out the door. She was unable to answer any of my questions regarding her care. I asked her at that time for a doctors note stating my daughter would be able to return to work.
It is now a week later, no letter. I called ALL DAY today (about 8 times… just randomly sent to different ppl, or no answer at all) I was told first thing this morning that I would receive the letter. It’s 4:30 pm… no letter. I call AGAIN. I eventually get ahold of a Ms Lisa who informs me that she was the one i spoke with in the morning, and *surprise* “she’s so busy and was going to send me the email at the end of the day.” Is 4:30 not the end of the day? Do you need to be RUDE in your delivery?
I was told “ignore the reviews! Only negative ppl leave reviews and no one ever leave their good experiences!” But I am telling you.. this is the least professional, unorganized group of individuals I have ever seen!! DO NOT SEND YOUR CHILDREN HERE if you’re truly wanting them to get help! (One more thing… my daughter told me they were only kept busy roughly 2 1/2 a day… the rest of the time they’re alone or watching TV) Terrible TERRIBLE terrible all around!!!!
It cannot be a fun place to be as a a teenager.